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Customer Satisfaction Dissertations

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... Questia, http://www.questia.com/. Internet. Accessed 20 August 2003. Schmit, Mark J., and Steven P. Allscheid. 1995. Employee attitudes and customer satisfaction: making theoretical and attention to customer satisfaction is apparent in its customization of its hotel services by purpose of visit and origin customer retention is customer satisfaction. A satisfied customer is one who (Tehrani, 1997): complete without clearly defining, contrasting and considering customer service, customer satisfaction, customer discussed most thoroughly in the literature review, is customer satisfaction. If the customers are not happy with the ...



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Sources list for CUSTOMER SATISFACTION DISSERTATIONS:

Survey report on "Customer Satisfaction on the Way Up", American Customer Satisfaction Index, February 2002
Customer Loyalty in the Hotel Industry

J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret
Motivation Processes

Stress Reduction and the Small Business: Increasing Employee and Customer Satisfaction. SAM Advanced Management Journal, 63(1), 27.
Customer Satisfaction

Sheiffer, Steven. (1998) Customer satisfaction is Janesville's bottom line. Public Management, October 1. Retrieved July 9, 2004 from www.highbeam.com.
Customer Service

Simon, Rick. 13 Dec. 2001. Countrywide Highest in Customer Satisfaction Says J.D. Power and Associates. Calabasas, CA. PR Newswire.
Countrywide Home Loans' Customer Service

 

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